Covid-19 Statement:
The entire global supply chain continues to experience immense pressure because of stresses caused by COVID-19 and related transportation issues. Due to high demand, we are finding it more difficult to get our products and materials as quickly as we did only a few months ago. The most trying part about dealing with a global economic situation like this, is that almost every type of product, in every type of market, is feeling the effect of product shortages and delays. Please know, we are working hard to provide our customers with the products they need as quickly as possible.
Q: I am looking for new machine heads for my guitar. Which model(s) will fit?
A: Visit our website at www.grotro.com to see our full line of tuners, along with their schematic drawings and specifications.
If you need assistance to determine which tuners might be compatible with your current guitar, please send clear, detailed images of both the front and back of the headstock to [email protected] so we can identify the model of your Grover® tuners and those specs, OR help point out the most similar Grover® model we offer. You will need to compare our schematics to verify proper fit for your instrument.
Because there are so many different parameters, we highly recommend working with a reputable luthier or guitar tech when making any modifications to your instrument for proper fit and performance.
Q: I am looking to add locking tuners, change hardware, or upgrade my Grover machine heads on my guitar. Which model(s) are drop-in replacements?
A: Our website at www.grotro.com includes our full line of tuners with schematic drawings and specifications. If you know the model of tuner you are currently using, view that product page to see a list of compatible drop-in replacements.
If you need assistance to determine the current Grover® tuners on your instrument, please send clear, detailed images of both the front and back of the headstock to [email protected] for more information.
Q: I am looking for a tuner in a specific finish but can’t seem to find it listed. Where can I find these special finishes?
A: We offer most of our machine heads in Gold (G), Nickel (N), Chrome (C), and Black Chrome (BC) finishes. We may feature tuners in special finishes for OEM as a limited release for some instrument manufacturers, however, those finishes are not available for aftermarket sales.
Q: I am looking to purchase a model of machine head but can’t find them, can I purchase directly from you?
A: We are a manufacturer and do not sell direct but recommend selecting the “Where to Buy” feature on our website at www.grotro.com to locate one of our authorized dealers.
Q: I am missing a machine head or part; can I purchase one directly from you?
A: We do not sell direct, but please visit our Grover® “Warranty” page at https://grotro.com/warranty/ for more information and further assistance.
Q: I am looking for replacement button washers for my machine heads. Are these covered under warranty?
A: Metal washers, nylon washers, and spring washers are not covered under Grover’s lifetime warranty. New washers can be purchased from one of our authorized dealers, listed under the “Where to Buy” section of our website. For example, here is the link for the GPB18 Set of Replacement Washers for Rotomatic® Tuners: https://grotro.com/product/replacement-washers-gpb18/.
Q: I have contacted you regarding a warranty claim but have not received a response.
A: We do our best to respond to all inquiries promptly. If you have not received a response within 72 hours, please contact us at [email protected] with a copy of your initial request for further assistance.
